Privacy Policy

Profios

Geneva, Switzerland

Email: info@profios.ch

Profios is a Swiss-based communication tool designed for local tradespeople and service businesses.

We collect and process the following personal data:

• Customer name

• Phone number (WhatsApp)

• Email address

• Service requests and descriptions

• Photos sent by the customer

• Location (municipality / postal code)

• Language preference

Data is processed exclusively for the following purposes:

• Structuring and forwarding customer inquiries to the relevant trade business

• Coordinating appointments and service visits

• Generating daily reports for the business owner

• Improving service quality

Profios does not send unsolicited messages. Communication occurs only after customer initiation or explicit opt-in.

Processing of personal data is based on:

• Contractual necessity: fulfillment of service requests

• Legitimate interest: optimization of business communication

• Consent: where expressly given

Personal data is retained for a maximum of 12 months after the last interaction and is subsequently anonymized or deleted, unless legally required to retain it longer.

The following third-party providers are used for the operation of Profios:

• Twilio (communication infrastructure)

• DigitalOcean (hosting, Frankfurt/Switzerland)

• Supabase (database)

• Resend (email delivery)

All providers are subject to their own data protection obligations. Customer data is never sold or shared with third parties for advertising purposes.

You have the following rights regarding your personal data:

• Right to access stored data

• Right to rectification of inaccurate data

• Right to erasure of your data

• Right to restrict processing

• Right to data portability

Please direct requests to: info@profios.ch

We implement appropriate technical and organizational measures to protect your personal data, including encrypted transmission, access controls, and regular security audits.

This privacy policy is governed by the Swiss Federal Act on Data Protection (FADP/nFADP) and, where applicable, the European General Data Protection Regulation (GDPR).

For questions regarding data protection:

Profios

info@profios.ch

Geneva, Switzerland